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When you have placed an order with Kep-Hats, you will receive a confirmation e-mail immediately to advise we have your order in our system. We will again respond usually within 24 – 48 hrs to advise the week of delivery. Either Kep-Hats or our carriers will then confirm (prior to the delivery week) by phone or e-mail the exact date of delivery.
We will deliver the goods to the address supplied by you at the point of order; this can either be your own address or a nominated address given by you.
Deliveries from stock lines are usually made within 14 days of cleared funds. Non-stock deliveries are usually made within 28 days of cleared funds.
Non-stock lines are usually delivered within the stated period, however on rare occasions due to circumstances out of our control, we may exceed the 28 day period. In these circumstances we can offer a full refund if we cannot offer a delivery date before the end of 8 weeks of cleared funds.
We offer full visibility on orders and will re-advise immediately of any delivery changes from the original stated date. All estimated delivery lead times are available prior to the point of ordering.
Failed deliveries because of not being able to access the property, either due to size of product, or owner not being present on the agreed day will result in a re-delivery charge.
Delivery charges and international shipping
Delivery charges for Mainland England, Wales and Scotland are as stated on the website.
For details of delivery charges outside the UK please contact us for further information on delivery costs and international shipping at firstname.lastname@example.org or telephone us on +44 (0) 1858 435762.
Cancelling an Order
Should you wish to cancel your order for any reason you can do so up to 7 days after payment has been made, or until such time we have confirmed the delivery date with you. Cancellations within this time will be eligible for a full refund.
To cancel an order please e-mail email@example.com, marking the subject field of the e-mail as “cancellation of order”
Cancellations cannot be made after the delivery date has been confirmed, as these have been processed and will be on route to your address.
Should you no longer require the order, you can return it through our returns process up to 14 days after receipt of the goods.
Returning an order
You may return the product to Kep-Hats should you find it damaged or the goods do not meet your approval.
Any courier damages should be advised by either phone or e-mail, together with a clear digital image of the damage, within 3 days of receipt of the goods.
If the goods do not meet your approval, we can either offer a refund or an exchange. You will need to notify kep-hats by e-mail or phone within 14 days of receipt of the goods, and return the goods within 30 days of receipt of the goods.
All returns for an exchange or refund should be sent back to the following address with a copy of your order/delivery note, or a note of your name, order number and your exchange or refund instructions:
C/O Gondrand UK
Unit 6A &6B The Hilltop Estate
The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until it is received by us. All returns must be packaged in their original packaging to avoid damage.
All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact kep-hats by phone or e-mail, we may wish to send an agent to access the fault, for possible repair, before agreeing any return.